FAQ

My order is shipped the same day you buy?

Your order is dispatched at least four hours after receipt of the order. Our order delivery schedule for Lima - Callao is:

- Schedule 1: From Monday to Friday from 10:00 a.m. to 1:00 pm and from 3:00 pm to 6:00 pm
- Schedule 2: Saturdays, Sundays and Holidays from 10:00 a.m. to 1:00 pm

How do I pay my order?

The method of payment will be by credit card. After making payment through credit card, Visa or Mastercard, you will receive on your e-mail confirmation of the same. If for some reason you do not receive this e-mail (for example due to a restriction that is in your email) may also check the status of your order in the Client Area of ​​our website and check the status of your order.

Florist does not record any data on your credit card. Confirmation of payment will be through bank communication automatically and safely.

Should credit card does not have have other means of payment as deposits, bank transfers, for this, we have accounts at Banco de Credito del Peru (BCP).

How far in advance do I order?

You must place your order with a minimum of 4 hours ahead of the delivery date selected, regardless of shipping was chosen taking into account the conditions of the time of year when we meet. But you can order in advance you want, Order always sent once payment, according to delivery schedules.

Does it have to be someone in the recipient address to receive the order?

There needs to be someone to receive and sign the delivery confirmation - although not necessarily the recipient. If there was no one in the destination address, a notice will be left for the customer to call and coordinate another delivery date.

During times of Summer and Autumn, it is essential to someone present to receive the order. Dulce Obsesión guarantees all product conditions until the time limit of delivery. Since that time, not responsible for the condition of the product. In these times, in case not to find anyone at the delivery address, we can not guarantee the quality / the final state of the product, transport the extra time and the dwell time before it was finally delivered or collected.

In case anyone was not present in the recipient's address and the Order is not claimed, the address was incorrect or insufficient, the order will be returned to us. In this situation we will inform you via email, and if the product will be in a position to opt for a referral to the same or another direction, by paying new charge or collect the product directly at our facility without any additional cost .

How secure is the credit card purchase?

Sure, Paypal is our credit card processor online, and meets all international safety standards worldwide.

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